1. What’s Included

As part of your active subscription, we provide:

• Content Updates
  Need small text or image updates on your website? Just send us a request, and we’ll take care of it.

• Hosting
  We provide secure, high-performance hosting via our trusted partners (like Cloudways, AWS, and DigitalOcean).

• Software Updates
  We’ll keep your website platform (WordPress), themes, and plugins/extensions up-to-date.

• License Renewals
  We cover licenses used in your project (like premium plugins or templates)—no surprise renewals for you.

• Security
  Includes malware scans, real-time monitoring, and firewall protection.

• Backups
  Daily or weekly backups with off-site redundancy for peace of mind.

• Bug Fixes & Breakages
  If something breaks, we’ll fix it—no hourly billing, no stress.

• DNS Management
  We’ll manage changes to your domain’s DNS records when requested.

• Speed Optimization
  Ongoing performance testing and tuning to keep your site running fast.

• SMTP Sending Server
  We’ll manage a reliable email-sending server so your site can send notifications properly.

• Quarterly Consulting (30 mins)
  Each quarter, you get a 30-minute strategy session to review performance and plan improvements. Please request your quarterly consultations at your convenience, anytime during the quarter.

• Lots of Love ❤️
  You’ll get friendly, responsive support from the team who built your site.

2. What’s Not Included

To keep things clear, here’s what isn’t included, unless otherwise agreed:

• New feature development or major design changes* 

• Creation of new page layouts or content*

• Development of custom-coded integrations or third-party API integrations*

• Marketing services (SEO, ads, etc.)** 

• Emergency support outside of business hours 

*Items above are available to you and can be billed at our hourly rate or quoted as a flat-rate project fee

3. Request Process

Submit updates or support requests via email. Most content updates and bug fixes are handled within the same business day they are received. However, complex issues or tickets received near the end of the day may require more time.

4. Fair Use Policy

Our plan is designed for reasonable ongoing support. If your requests consistently exceed fair usage (e.g., frequent large-scale edits), we may recommend a custom maintenance agreement.

5. Payment & Termination

• Subscriptions are billed monthly.

• You can cancel anytime with 14 days’ notice.

• We reserve the right to terminate service for non-payment or misuse.

6. Liability & Warranty

While we do our best to maintain and protect your site, we can’t guarantee that it will always be error-free or immune from all security threats. We are not liable for damages resulting from third-party software or hosting failures.

7. Intellectual Property

You retain ownership of your website and content. We do not claim any rights to your materials. Any tools or licenses we provide are limited to use within your project and are non-transferable.

8. Changes to These Terms

We may update these Terms occasionally. We’ll let you know about any major changes, and the latest version will always be posted on our site.

9. Questions?

Need clarity or have a concern? Reach out anytime.